Return Policy

In case, you are not happy with any products, we’ll be happy to take them back and provide you refund in your ondessite.com account wallet. Please follow the following steps to effectively process your return.

Please notify us by sending an e-mail with the photo of the damaged product attached and mention the order number within seven days of delivery.

Properly pack the return items in a box to prevent damage during return transport and apply the required postage at your nearby Post office. We will not accept returns of items, if insufficient postage stamp is applied.

We expect our customers to send us carefully packed return items.

After receiving the goods in the original condition, unopened, we shall return the cost of the goods in 5 working days in to your ondessite.com account wallet. We don’t bear the shipping of the return items.

Please keep the postage receipt with you until you receive your refund, for your reference.

Refund

The refund process will be initiated under one of these conditions (cancelation of order, damaged goods or return of the goods)

Please take few photos of the products, then send those pictures with your order number to us at ondessitefrance@gmail.com / WhatsApp: 01 84 600 700. We will proceed with the refund process, if the complaint is valid.

Mostly, Vegetables are imported from India and other countries so we can’t always guarantee that there won’t be any damage. It is best to collect the order as early as possible to avoid spoiling of vegetables. However, if you receive any fresh products which are not in good shape, please inform us right away or at latest the same day with the full snaps showing the damaged products along with the order number in subject.

For the perishables based on the spoiled rate of goods we will provide a 50% or 100% refund. For damaged and returned product, we will initiate the refund after we receive the product back at our warehouse. ondessite.com reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable refund.

To make a claim under our Refund Policy, you must provide us with a valid Photo of damaged product and notify us within 24 hours of collecting your order. Any claim for refund of perishables after 24hrs of collecting your order will be denied.

For Pickup point Delivery, collect your order within 24hrs of the parcel reaching the pickup point and contact us on the same day if there is any damage to the vegetables for refund. If the customer failed to collect the parcel within 24hrs from pickup point any claim for refund of perishables will be denied.

For home delivery, If the delivery attempt is failed and the parcel is left at the pickup point which is then collected at later dates. Then the customer cannot claim refund for perishables.

Refund Method

Mostly of the refund amount will be credited to your ondessite.com account wallet. This amount will be deducted from the bill amount when you place an order with us next time. On certain requests from the customers the refund amount can be processed based on the mode of payment used by the customer while placing the order.

Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.

Orders paid by net banking accounts will be credited back to bank account.